From Pain Points to Conversions: CloudKitchens' CX Success Story

With the rise of online food delivery services, restaurants are responding to increased demand and decreased need for a physical restaurant. For restaurants that focus mainly on delivery, ghost kitchens have come to the fore.

Theodora Toldo is a São Paulo-based Customer Success Manager at CloudKitchens, a ghost kitchen services company that operates across the USA. She sheds light on the startup's journey. Reflecting on the evolution of CX, Toldo highlights the shift towards personalized experiences driven by Big Data, leading to improved revenue and Net Promoter Scores.

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BLOG POST

Proactive Customer Engagement: The Pros and Cons

CX managers need to discover where the boundaries between proactive and intrusive are... and this is easy to get wrong.

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