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Perspectives on CX in 2024

Contribute your perspectives on how Customer Experience is evolving, plus share your knowledge on the challenges and opportunities for professionals in the field. 

Your input will become part of a series of articles and reports published by the CX Institute over the coming months. 

There are 4 questions that should take you no more than 10 minutes to respond to. 

You can choose for your responses to remain unidentified.

Click the button below to start.

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Question 1 of 5

What has motivated your organisation to focus on the customer experience? You could also talk about any changes to how your organisation is focusing on the customer experience in 2024.

Question 2 of 5

What motivates you in your current role? You could talk about the times you feel "I'm creating a real difference here".

Question 3 of 5

What are some of the barriers you are facing? You could also describe some of the challenges you are yet to overcome.

Question 4 of 5

What is an exemplar in customer experience that you have been involved with creating, or that has come to your attention as worthy of sharing? It could be big or small. Could you tell us about it? 

Question 5 of 5

Please let us know how we might include your input in our articles and reports:

A

You are welcome to include my name and title on quotes in your published articles

B

You are welcome to include my name, title and organisation on quotes in your published articles

C

I would like to remain unidentified in your published articles

Confirm and Submit